FAQ's
- Home
- Frequenly Asked Questions
- Home
- FAQ's
Frequently Asked Questions
Do I need to understand Profit First before we start?
Nope! We guide you through everything and help you implement it at your own pace. You’ll learn as you go and feel confident using it.
What if I’ve fallen behind on my books?
No problem. We’ll clean everything up during onboarding so you can start fresh with clarity and confidence.
Is this just another bookkeeping service?
Definitely not. While we provide full bookkeeping, we also offer strategic reviews, Profit First implementation, and financial insight that helps you grow.
How long does it take to see results?
Most clients start seeing clearer cash flow and better decisions within the first 60 to 90 days, with financial growth typically within the first 3 to 12 months.
Can I just do this myself with Profit First?
You could—but most people struggle to implement it correctly or consistently. We bring structure, accountability, and deep experience to make sure it actually works for you.
Will this work if I don’t have a big team or turnover?
Yes. Our services are ideal for small to mid-sized service businesses ready to take control of their finances and grow with confidence—no matter their size.
I already have a bookkeeper—can I still work with you?
Absolutely. We go beyond traditional bookkeeping by offering monthly performance reviews, Profit First planning, and strategic financial insight. Many of our clients work with us alongside their existing bookkeeper or as a full-service replacement.
What’s the difference between your packages?
Our Ignite, Lift Off, and Accelerate packages offer increasing levels of financial services and delivery priority. As you move up, you get more frequent reviews, deeper financial insight, and higher-level strategy. We’ll guide you to the right fit during your free discovery call.
How do I know this will be worth the investment?
Clients consistently increase profit and make better decisions that more than cover the cost. It’s an investment in control, clarity, and growth.
Do I need to switch my bank accounts?
If you’re implementing Profit First, we’ll guide you on the best setup—usually a few extra accounts—but we keep it simple.
Can I cancel if it’s not working for me?
We’re focused on building long-term relationships, but we understand needs can change. Our notice period is just 2 months—giving you flexibility while ensuring a smooth, professional offboarding process.
Do you work with businesses outside of South Africa?
Yes. We support clients across multiple countries and currencies using cloud accounting systems and virtual tools.
What if my business is seasonal or inconsistent?
That’s even more reason to have financial systems in place. We help you build buffers and plan ahead to stay stable year-round.
How do I get started?
Just book your free discovery call. We’ll walk through your goals and see which package is the best fit.
What makes you different from other finance professionals?
We don’t just give you reports—we help you understand them. We care about your growth and your peace of mind, not just compliance.
Do you offer once-off consultations?
No, we focus on long-term partnerships that create lasting results through ongoing strategy and support
What if I don’t understand financial jargon?
We speak plain English and focus on clarity. Our reports are visual and our meetings are practical—you’ll never feel lost.
What industries do you work with?
We specialize in service-based businesses like IT management, consultants, creatives, agencies, coaches, and professionals.
How do I access my reports?
We present your financial performance during our monthly or quarterly meeting, then follow up by emailing a full report for your records. This ensures you understand the story behind the numbers before you review them on your own.
What tools or software do you use?
We use Xero for accounting (Sage and Quickbooks also supporting), Dext Prepare for effortless document collection, Syft Analytics for clear performance dashboards, and Karbon to manage client requests and document uploads efficiently. These tools work together to give you a smooth, accurate, and real-time financial experience.

